What are Your Core Values? | Recommended Reading from HospitalityEducators.com

			When Core Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies by Rick Tocquigny
Highly recommended, whatever your industry or company size! When Core Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies There seems to be a recent trend of books featuring retired or former executives of major companies sharing their experiences, successes and yes, even shortcomings. This book is one of them and I find this one to have many positive features. Without a doubt, Procter & Gamble has been a mainstay in successful companies and has positioned itself as a force in developing leadership both internally and other organizations, be they small or Fortune 500 Companies The authors sought to identify through stories and illustrations how Proctor & Gamble achieved its long term successes. Rick Tocquigny and Andy Butcher measured quantitative research from a large P&G alumni from around the world and found many similarities in values and commitment, which one would I imagine is how they arrived at the book title. Many of the interviews contain values that are motivating, at times inspiring and that offer non P&G professionals a sense of their own values as well. These interviews and stories from P&G leaders on their professional experiences reveal what they learned while part of the Proctor & Gamble team, as well as how it affected their lives after they left. The book could at times seem almost monotonous and repetitive, as almost each of the 36 featured leaders share their almost identical values of teamwork, vision, integrity, leadership, and responsibility by accountability, yet it is these values that has made P&G and these individuals unique in a world that seems to be moving towards a selection of bland commodity choices. The 36 stories are split among six segments, but none of them differ in importantance: 1. Sustaining Industry Leadership 2. Applying Core Values for Capability 3. Core Values and Teamwork 4. Core Values Drive Vision 5. Doing the Right Thing 6. Changing Lives The authors allow the leaders the options to share their own message in their own way, yet each does tie back to the values theme. They include the need for ongoing and continuing professional development for people throughout an organization, as well as the need for leaders to “walk the walk” of leadership by example. I cannot say that I had given P&G much thought as it was not in my industry of career choice, but this book is an excellent resource. Highly recommended! Dr. John Hogan CHA CHE CMHS CHO HospitalityEducators Hogan Hospitality Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com| Winning Every Day

A Motivating Message of Sincerity and Inspiration,Winning Every Day I had the opportunity to hear Lou Holtz as a keynote speaker a number of years ago,and I must say I was impressed by his message!   His message was not about sports or football, but about the challenges facing each of us in LIFE. While I knew a bit of his coaching background, I did not know much about the man, his beliefs or his approaches. This book is an illustration of his messages that day – inspiring, down-to-earth, focused and caring. Unlike some other speakers who deliver their same speech regardless of where they are, Holtz personalized his message to the audience and that is what this book does.In 11 chapters, he outlines his style and love of coaching, but he focuses more on his attention to family, the athletes he sincerely cares about and the role of the university or    team environment. He is amusing, but sincere. His stories about attitude, perseverance, standards, pride, the lessons learned in both winning and losing are heartfelt and real. I looked at other reviews and some of them were a bit critical about Notre Dame details or grammar, but this book is more than a coach talking about wins and championships.   It is relevant to hospitality because each of us clearly needs others – all successful hotels are teams.   This is a book about dealing with the challenges of reality in life as well as a sport and I find it excellent.   As always, comments are welcome Dr. John Hogan CHA CHE CHO HospitalityEducators HoganHospitality

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com – Business Succession Planning For Dummies

  Business Succession Planning For Dummies

    by Arnold Dahlke

  5.0 out of 5 stars

A solid planning resource for Succession Planning, October 25, 2012

In my work as an educator and consultant, I work with both family businesses of various sizes and with traditional corporate structures.

Each of them have a common need – planning for the future by either growing their own talent or by identifying and addressing their weaknesses them by finding the right professionals to strengthen their businesses.

This means active succession planning, which sounds muck easier than it actually is.

I am not fond of the series titled “for Dummies” but some of these books do a credible job at simplifying the approaches needed to address the topic. This is one of them.

The book is in 5 main sections

1. What Is a Succession Plan, and Why Do You Need One?
2. Creating a Plan and Putting It into Action
3. Diving Deeper into Succession Planning
4. Keeping the Succession Ball Rolling
5. The Part of Tens

Each of these parts begins with a disarming but pertinent cartoon by Rich Tennant, which add to the relaxed atmosphere of the book itself. Early into the first chapter, the author asks a key question, where we are asked to consider what might happen without a succession plan. He answers that in a very concise way:

Succession planning plays a role in extending a family business into the next generation by resolving issues of responsibility and authority needed to succeed. It can allow a business to pass from one group to another in a sale by ensuring the operational, marketing, and financial and people services are maintained.

Succession planning requires flexibility, timing and a commitment to process. This book provides tangible tools and resources, while acknowledging some of the more intangible but very real emotional characteristics of change

Dr. Arnie Dahlke, the author, has both academic, business and experience credentials to justify his messages and the book offers a guide, using clear and succinct techniques.

I liked the “Where to Go from Here” at the end of the introduction, which summarizes the need and background for planning.

Succession planning often requires more than reading a book due to the very involved details of transition, but this is an excellent resource

Dr. John Hogan CHE CHA CMHS
HospitalityEducators
Hogan Hospitality

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

  ™

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

Recommended Reading from HospitalityEducators.com – From Hotels to HTMLs

 

From Hotels to HTMLs: A Complete Guide to Internet Marketing for the Lodging Industry by Anil Aggarwal, Benu Aggarwal
” 5.0 out of 5 stars On Target!,

This one-of-a-kind book offers practical, proven information for hotel professionals on all aspects of Internet marketing, which hoteliers can use to improve their revenue and online presence.

All the strategies illustrated – from traditional search engine marketing to mobile, social media, e-mail, and website optimization – have been successfully deployed to create good return on investment for client hotels of Milestone Internet Marketing.

The book provides practical tips in easy-to-understand language, and offers nearly a dozen handy checklists to monitor a property’s Internet marketing progress.

I have watched the author’s progress in helping hoteliers the past ten years and I extend her our compliments.

Dr. John Hogan CHA CHE CMHS
HospitalityEducators
Hogan Hospitality

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

  ™

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

Recommended Reading from HospitalityEducators.com| The Stories Of The Men And Women Lost On September 11

By Dr. John Hogan, CHA CMHS CHE
September 10, 2012

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for over a year now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before. 

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

• Robert, there’s another plane coming
• Dad, I gotta go. There’s smoke in here now
• Take care of my kids
• She still lives in his dreams
• She opened up his world
• A recovered ring completes a circle of life
• He made every day a party
• That day, she learned she was pregnant
• After 20 years, they still held hands
• A hero by any definition
• He ignored his own order to flee
• Firefighting was all he talked about
• He dreamed of a school for autistic kids
• She beat Hodgkin’s and eased others pains
• Her family’s first college graduate
• Death in a place of prayer
• They knew what was important
• She kept going back in
• A rescuer who wouldn’t be stopped
• A coach who brought out kid’s potential
• Her husband watched her disappear
• She tried to block the cockpit
• The man who said “let’s roll”
• He stayed to check on an elderly colleague
• A cool army vet who helped others evacuate
• He saved his wife, but not himself
• A son is born as a father is mourned
• and probably 200 more headings and stories
  

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages ad activities were affected in ways not imagined before.

 My team and I were delivering a workshop out of state on that day, and the 100% closing of all airports, some roads, many government and business centers was an eerie sensation for the week that followed. In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

Identity: Your Passport to Success | Recommended Reading from HospitalityEducators.com

Identity: Your Passport to Success

It cannot be easy to find a novel way to write yet another book on self-branding of the individual, but I find that Stedman Graham has found his unique approaches and messages on ways to develop the success to be found in each of us.

With a foreword by John Maxwell and an afterword by Stephen Covey, one has reason to believe that the content between the two has substance and Graham hits the mark.

Using his Nine-Step Success Process, Graham uses interesting and believable examples of his own life on he addressed stereotype cause and effect situations. He offers discussion and reason for thought on how we develop values as the base and center of our identity, as we feel it should be, not as others say it should be.

There are Questions to Consider at the end of chapters, and nuggets of inspiration in shaded boxes throughout.

I find Stedman Graham to be an excellent and precise writer – he gets to the point of his message clearly and with just enough background.

I also consider him to be a strong believer in what seems to be on the verge of extinction – the quality and competency of “thinking.” He offers the proposition that we need to challenge the premise of traditional learning, where we learn to be a worker who finds a job and completes the assigned work. His dramatic point is the observation that so many of us program ourselves (or allow up others to program us) to do the same thing over and over and over again. Is it any wonder that so many people change jobs? Do we really all want to do and accomplish the absolute minimum to get by?

Graham’s nine steps start with the premise of the book title – identity. He states it is essential to be honest with one’s self and he includes inspirational stories by a number of well-known names who hit the mark in their journeys and give us reason to think more about ours.

Graham makes the point that we really only have ourselves to blame if we miss the real hidden identity, resources and purpose that we all have hidden under the surface

Read this short book – find your true identity.

Dr. John Hogan CHE CHA CMHS
Hospitality Educators
Hogan Hospitality

______________________________________________________

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com| Built To Last: 100+ Year-Old Hotels In New York

“Over the past four years, I have reviewed roughly 100 books that have dealt substantially with business, hospitality, and professional development. ‘I must say here that is has been a sincere privilege to review Built to Last: 100 +plus Year-Old Hotels in New York by Stanley Turkel, CMHS, ISHC. I found it a fascinating read and it should be for anyone interested in history, building design and hospitality.

While there are historic hotels in a number of states (Boston has its Parker House, Providence has its Biltmore, Charleston has its Francis Marion among others), there is a greater concentration of historic hotels in New York City that have made dramatic impacts on America than in likely any other single center.

The collection of historic properties that Turkel has chosen for this book features 32 distinctively different properties. Some of them are well known such as the Plaza and the St Regis hotels, but most of them are less well known but just as interesting as they evolved from their original design and market positioning.

In this review, I can mention only a few of the hotels that are featured, but the author has substantially researched all of them and has included original promotional material, detailed descriptions on the design and a reasonable number of photographs and/or drawings of some outstanding buildings.

Manhattan has the tendency to intimidate visitors, especially if they are from small cities and towns. I used to feel that way and books like this one can assist travelers in appreciating the uniqueness of Americas largest city.

In his introduction, Turkel indicated that these properties were built to last and many of them were pioneers in their own right and time. For example, a 2012 trend is womens only floors in hotels. In 1903, the Martha Washington Hotel (now the Thirty Thirty) became New York’s first women only hotel and the Aberdeen hotel followed in 1904 as the first transient hotel to admit unaccompanied women travelers.

The Algonquin Hotel lists a political, literary and entertainment Who Who list in the years since 1902 and has evolved to become part of the Autograph collection of Marriott.

Today we tend to think of mega hotels as being located in Orlando, Hawaii or Las Vegas. This book shows in great detail on how the Ansonia was designed to be the world’s largest resort hotel in 1904 and the hotel Saint George (built an 1885) became the nation’s largest in 1929 with 2623 rooms! These properties included every imaginable entertainment center option of the time.

Boutique hotels have become the range in the last 15-20 years, but they were essentially preceded as individual centers of excellence three generations ago.

The Chelsea hotel was built in 1884 and has hosted a range of literary artists including Mark Twain and Eugene O’Neill , actors from Stanley Kubrick to Jane Fonda, musicians from the Grateful Dead to Madonna and artists including Jackson Pollock and Andy Warhol. Dozens of films and musical performances have been shot at this hotel.

The former Breslin hotel (built in 1904) originally served as a corporate hotel and evolved into an artist’s hang- out in the 1920s. Today, one will find it on Trip Advisor’s highly ranked list of trendy hotels with its new name, the Ace Hotel. Turkel includes the Knickerbocker Hotel which was built by the Astor Family (of the Waldorf: Astoria fame) and the Harvard Club, which today serves 11,000+ members as a private club.

On a personal note, we used a recommendation that was in an article written by Turkel several years ago and selected the Wolcott. When we stayed there two years ago, we found the oversized rooms and junior suites to be a NY bargain. The gracious lobby that included memorabilia from former mayor LaGuardia’s second inauguration hosted visitors from around the world. This hotel is in a central location near the Empire State building, the Garment District and Norman Vincent Peale’s Marble Collegiate Church.

This review is longer than many I have written because of the precise details included. It is easy to see in the fine points of this book that the author is passionate about NYC, well designed hotels and the hospitality business. His biography includes some of those experiences in New York Hotels and his attention to research makes this an excellent book.

I would recommend it for anyone interested in New York or hotels of this time frame. I will also recommended this as a university level resource for a discussion book in analyzing trends, design and hotel management practices. (www.stanleyturkel.com)

I have not yet read the author’s earlier book on industry pioneers, but look forward to doing so.

As always, feedback is welcome.
Dr. John Hogan, CHE CHA CMHS
HospitalityEducators
Hogan Hospitality
“

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com:The Stories and transcripts of the words that changed our history

5.0 out of 5 stars
Thoughtful, Meaningful, and A Reason to Reflect, January 1, 2012
By
John Hogan “HoganHospitality HospitalityEducators … (Phoenix AZ USA)

The Greatest American Speeches: The Stories and transcripts of the words that changed our history

None of us has a choice as to the nation we are born, but we can take the time to learn about some of the people who have crafted that country. I am proud to have been born an American and I found this book interesting and worth the time to ponder the communication found over a 200 year period.

Speeches can have meaning, or be immediately dismissed as self serving. They can inspire, anger, encourage or frustrate us. As I go through life, I become more cynical as more people seem to be less than one hopes.

This 2006 collection of 44 messages offers a balance of opinions, perspectives and time. While some of these people have instant name recognition and others are less well-known, the stories are well crafted, to the point and reason for reflection.

1. Founders of America – John Winthrop , Benjamin Franklin, Patrick Henry

2. US Presidents – Washington, Jefferson, Monroe, Madison, Lincoln, T Roosevelt, Wilson, F Roosevelt, Truman, Kennedy, LB Johnson, Nixon, Ford, Reagan, Clinton, GW Bush

3. Civil Rights Activists over the centuries -Elizabeth Stanton, Sojourner Truth, Frederick Douglas, John Brown, Booker T Washington, Crystal Eastman, Martin Luther King, Jr, Malcolm X

4. Native Americans- Crazy Horse

5. Athletes – Lou Gehrig, Muhammad Ali

6. Orators – James Blaine, Clarence Darrow, the Space Speeches, Elie Wiesel, Joseph McCarthy, Robert Kennedy, Rudy Giuliani

7. Generals – Patton, MacArthur

8. Innovators – Frank Loyd Wright, Oppenheimer

9. 1st Ladies – Eleanor Roosevelt, Barbara Bush

I may have placed a name in a category or topic that perhaps could be listed elsewhere, but the intent was to encourage readers to consider this book. Some of the topics covered are not the ones expected, but clearly have become part of the evolving place called America.

I personally DO NOT AGREE with a number of the messages communicated, but the collection of these people and the times they experienced, lived in and shared are reason to reflect and consider.

As always, feedback is always welcome

Dr. John Hogan CHE CHA
HospitalityEducators
Hogan Hospitality

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com

or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
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Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

Recommended Reading from A Founding Associate of HospitalityEducators.com : A Father’s Word to His Children

                 

In these days of information overload, it is a pleasure to find a book that seeks to share calm, insights and a moment for reflection.

For those looking for a gift of inspiration in both words and photographs of nature ‘s flowers, “A Father’s Word to His Children”  should be near the top for serious consideration.  Filled with short, thought provoking insights and beautiful photography, this book can be for personal meditation or a thoughtful gift for any occasion  (birthdays, anniversaries, graduations, weddings or just because).

In this new book, Kentucky author Dr. Marc Clark guides fathers on how to show their children love in ways they can understand.   He believes that when fathers speak, their words create impressions, pictures, expectations, and dreams. He hopes fathers will make the most of the connections they can build and the positive influence they can have through the pages in this book.

Dr. Clark has been interacting with groups of people in hospitality management, training and education for the past 30+ years, in more than 20 countries.  He has lectured around the world and this book reminds me in some ways of the Father’s Wisdom series by Jackson Brown a number of years ago or others like it.  It would make a great desk top book and should appeal to the heart of all people, cultures and age groups.

Published by Tate Publishing and Enterprises, the book is available through bookstores nationwide, from the publisher or by visiting Barnes & Noble or Amazon com.

This is also an eLIVE title, meaning each book contains a code redeemable for a free audio book version from TatePublishing       eLIVE – Listen, Imagine, View, and Experience!

Dr. Clark lives in Franklin, Kentucky with his wife, Penny. He has six children and ten grandchildren.  He attributes his success to faith, family, and friends.

He begins the book in his personal way of communication – respect for everyone and a higher being.

The content of my book, “A Father’s Word to His Children” comes from my heart.  I hope you enjoy reading and pondering it as much as I did creating it. 

Respectfully   Dr. Marc Clark, PS 63:7

Dr. and Mrs. Marc Clark at a November 2011 Book Signing.  More are scheduled in early 2012

For signed copies from the author, hard cover or soft cover, go to his site , www.smartbizzonline.com, click on books & gallery tab and follow the prompts.

Recommended Reading from HospitalityEducators.com | An Exceptional Classic Worth Reading Again!

         Up the Organization:

How to Stop the Corporation from Stifling People and Strangling ProfitsUp the Organization

 

This is a 30 year old classic I recently re-read for the 3rd time. It has logical and pragmatic approaches in bite size messages that remain timely.

Robert Townsend established himself and his company as the one “who tried harder” to meet customer needs. (Yes, the Avis CEO)  This book is an ABC manual of common sense business strategies beginning with Advertising and ending with Wearing out one’s Welcome. He tackles nepotism, useless meetings, egos, in house politics, accountability and much more.

Townsend co-authored work with Tom Peters later in his career and one can see the influences they shared and believe in.

The chapters are the equivalent of exceptional conversations and bullet point in focus as logical in do’s and don’ts. Following are a handful of examples:

•  Alphabetical order
• Budgets
• Call yourself up
• Computers and their priests
• Conflict within the organization
• Delegation of authority
• Family baggage
• Headhunters
• Killing things, VP in Charge of
• Meetings
• Mistakes
• Mistresses
• No-No’s
• Office Hours
• Promotion, from withing
• Small companies
• Time: three thoughts on it
• Training
• Underpaid
• Vacations Policy – Go when you please

An excellent read- a classic!

In fact, it so impressed us with its timelessness that we have created two Keys to Success programs for 2012 to complement the approaches mentioned in this book and personalized to hospitality.

Program(s) # 2 and 11

Step by Step Operational Solutions – Making the Correct Decisions   (Keynote)

How to Stop Your Profit Drain  (Interactive Workshop)

 

Overview

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Attendees Will Learn to:

ñ  Use a SWOT analysis

ñ  Build Collaborative Teams

ñ  Examine options in Financial Considerations

ñ  Apply The 4 Pillars of Financial Success

 SPECIAL FEATURE

All attendees receive a 90 day Membership in  HospitalityEducators  and the option to continue with no registration fee (an additional $59 savings)

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375  

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

KEYS TO SUCCESS™  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

     John Hogan, Certified Hospitality Educator (CHE), Certified Hotel                                      Administrator (CHA), Certified Master Hotel Supplier (CMHS)

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Turn-around and revenue management
2. Professional Development for the Organization and the Individual
3. Customer Service
4. Making Cultural Diversity Real
   1. Developing Academic Hospitality programs
   2. Medical Lodging Consulting
   3. Sales Management and training

 

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

 

 

 

Dr. John Hogan CHA CHE