An unusual holi-day that recognizes hospitality and all family businesses – March 29 – “National Mom and Pop Business Owners Day”

“National Mom and Pop Business Owners Day”

An unusual holiday that recognizes hospitality and all family businesses

When : Always March 29th

The hospitality business has always been an industry that has embraced and cultivated family business values and structures.  There are many success stories in hotels, restaurants, spas, pubs and other related businesses that are now in the 2nd, 3rd and sometimes 4th generations.

National Mom and Pop Business Owners Day celebrates small business owners. These individuals spend countless hours nurturing and growing their young enterprises. The workload demands (and the occasional lack of a hired staff) often translates into long and late hours, and many missed family and personal events. But, all in all, they love what they do and they have the appreciation of being “their own boss.”

Family businesses have always been a vital, yet not fully appreciated, part of every  economy in the world. On they retail side, they bring different and unique products to the marketplace and provide personal service support. In hospitality, it is often the owner who is the chef, maitre’d or host in a family owned and operated restaurant.  In hotels, there may be many family members in a wide range of assignments all working to meet their personal and family goals.

When you call a family business, you are more likely to get a real, live person who is happy to talk to you.  They tend to know their products better than some branded properties, because they were involved in the design selection and talk with their customers and guests regularly. Many family owned and operated hospitality businesses are outstanding performers in niche markets and have evolved their offerings with personalized  concepts and ideas that please their guests.

Celebrate National Mom and Pop Business Owners Day by showing your support….shop their restaurants, hotels, clubs, spas and stores today, and everyday.

In Hospitality, remember the value of family businesses

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Origin of “National Mom and Pop Business Owners Day”:

According to the son of the “mom and pop” this day was created for:

” This holiday was created to honor the business that my parents started on 3/29/39 in Everett , MA —a hat shop called Ruth’s. It later developed into a woman’s specialty clothing store and moved to Medford , MA , increasing in size to 10,000 square feet with over $2 million dollars revenue until it closed in 1997.” Rick Segel, Poinciana, Florida USA

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.  John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

Building a firm foundation for success -Observations from HospitalityEducators.com

In building a firm foundation for success, here are a few stones to remember:

1. The wisdom of preparation.
2. The value of confidence.
3. The worth of honesty.
4. The privilege of working.
5. The discipline of struggle.
6. The magnetism of character.
7. The radiance of health.
8. The forcefulness of simplicity.
9. The winsomeness of courtesy.
10. The attractiveness of modesty.
11. The inspiration of cleanliness.
12. The satisfaction of serving.
13. The power of suggestion.
14. The buoyancy of enthusiasm.
15. The advantage of initiative.
16. The virtue of patience.
17. The rewards of cooperation.
18. The fruitfulness of perseverance.
19. The sportsmanship of losing.
20. The joy of winning.

Rollo C. Hester

http://www.hoganhospitality.com/hospitalityeducators.html

———————————————————————————————–Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense. 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

Appreciating Freedom of Information March 16th

Freedom of Information Day     When : Always March 16th

Freedom of Information Day celebrates and recognizes a valuable concept in American rights.

March 16th is the birth date of James Madison, the 4th president of the United States of America. James Madison is recognized as the “Father of the Constitution”, and the chief author of the “Bill of Rights”. Freedom of information and individual rights was very important to James Madison.

Did you Know? The Freedom of Information Act was passed into law in 1966. It opened up a wealth of information to American citizens. James Madison would be very pleased!

Information when used correctly can benefit everyone.   You are invited to look at the extensive range of additional learning material, best practices and resource information specifically focused at operational managers of hotels and restaurants at www.HospitalityEducators.com

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Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

HospitalityEducators.com Announces the Launch of “Questions I Wish You Would Ask Me”

We at HospitalityEducators.com are pleased to announce the launch of this new feature :   “Questions I Wish You Would Ask” , which includes interviews such as those found in our HOSPITALITY CONVERSATIONS,  and and it also allows industry professional the opportunity to share their perspectives, values and opinions on additional areas and subjects that may not have been part of the planned discussion.   This segment will include a wide range of hospitality professionals from all portions of the industry.

We ask participants to answer at least five of the following nine questions.

Questions I Wish You’d Ask – Dr.Joyce , Nashville, TN USA

publication date: Jan 24, 2011        author/source: HospitalityEducators.com

1. Name your favorite hotel and why it is special to you –  

• My favorite hotel is the Ritz because of the “extra’s” and the way you are treated.

2. Name your favorite restaurant and why it is special to you –

• My favorite restaurant is Bones where they have great Lobster.

3. Where do you vacation the most often?

• Most often, we go to Atlanta to see our daughter but if we have a choice, it would be Rome.

4. What is your favorite charity or cause?

• Favorite Cause/Charity is helping children.

5. Name your pet service peeve, why and any ideas you may have to address it

• Mostly, my pet peeve on service would be people standing around while you’re waiting for water. Too many employees; not enough service.

6. Who was the most important mentor in your life and why?

• My favorite mentor is my husband who is one of the smartest businessmen I know. Why? Because he reads 3-4 papers a day and keeps abreast of what is going on in the world.

7. In the last five years, what has been your most memorable meeting or convention experience and why?

• My most memorable meeting was a class taught here in Nashville, when I made 6 new friends. For whatever reason, the   7 of us were brought together to work together.

8. What is the one piece of advice you would offer to a graduating student with a hospitality degree?

• My advice would be to treat people like you would have other people treat you….go that extra step….run that extra mile…do something nice for everyone you come in contact with.
  

9. What is the one question do you wish someone would ask you in an interview today?

• The one question I wish I would be asked in an interview would be “Why didn’t you just give up when you learned you were vision-impaired and uneducable? Dr. Joyce

Dr.Joyce Knudsen, AICI CIM Research Program Development, Writer and Internet Talk Radio Host at The ImageMaker, Inc.® and WAKM Nashville.

imagemaker@bellsouth.net twitter    drjoyce_knudsen http://www.linkedin.com/in/drjoyceknudsen

Posted to HospitalityEducators.com     January 24, 2011

KEYS TO SUCCESS – Observations on SERVICE #11-25

Last month, I shared the first 10 of service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column

Quotes that address the topic of SERVICE.

11. Service is like what Mom told you about piano lessons:
Practice,
Practice,
Practice.

12. TEAM
Together
Everyone
Achieves
More

13. Service is one big game show:
Always try for the BIG prize!

14. Optimism is positive thinking, lighted up.

15. “Minds are like parachutes.
They only function when they are open.”
Sir James Dewar

16. You will always get an idea
if you think and don’t panic.

17. It is not enough to do your best;
you must know what to do,
and THEN do your best.

18. Be the Cause of Wonderful Things

19. Passion
is
Energy
+
Commitment

20. “I have not failed.
I’ve just found 10,000 ways that won’t work.”(on the light bulb)
Thomas Edison

21. “It’s kind of fun
to do the impossible.”
Walt Disney

22. When a customer walks
out of your place of business with a smile on their face -
THAT’s your product!

23. “Education is a progressive discovery of our own ignorance.”
Will Durant

24. “A Wise person will make more opportunities than seem to exist.”
Sir Francis Bacon

25. Service is measured by ACTIONS,
not by reputations.

More to follow …

Keys to Success Hospitality Tip of the Week:
Hotel Common Sense Philosophy #6
“Define and Deliver EXCELLENCE. Practice “win-win” philosophies with everyone. Always.”
Dr. John Hogan CHE CHA CMHS

Part of the Fifteen Timeless Philosophies in Hospitality
A 2011 Keynote Address and Workshop

KEYS TO SUCCESS is the umbrella title for my 2010 programs, hospitality services and columns. This year’s writings will focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

http://www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Consulting Expertise and Research Interest
1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

http://www.HoganHospitality.com
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

Approaching Success Can Come from more than One Direction

My background is what academia refers to as “clinical” in nature and several years ago, I addressed several classes at the Kemmons Wilson School of Hospitality & Resort Management at the University of Memphis in Tennessee. Having taught as an adjunct professor for 20 years at three different colleges, I have always been comfortable as both an academic and corporate educator. I estimate that I have taught an estimated 3,400 classes and programs to date and always enjoy interacting with people from around the world in those venues.

The classes were interesting and as I was leaving, I spent a few minutes in the small museum type setting that includes some of Wilson’s memorabilia. I was never employed at Holiday Inns, but living in Tennessee (then global headquarters for the brand) for more than 15 years certainly brought me into substantial contact with many people who had been. While Wilson was not a traditional hotelier by schooling or experience, he definitely influenced many business practices in franchising, brand support, standards and values.

Displayed in the lobby of the Wilson School of Hospitality & Resort Management at the University of Memphis are what he called his Steps for Success.

The first ten are below and the rest will follow later in the week:

Kemmons Wilson (founder of Holiday Inns)
20 Steps for Success
1. Work only a half a day; it makes no difference which half – it can either be the first 12 hours or the last 12 hours.

2. Work is the master key that opens the door to all opportunities.

3. Mental attitude plays a far more important role in a person’s success or failure than mental capacity.

4. Remember that we all climb the ladder of success one-step at a time.

5. There are two ways to get to the top of an oak tree. One way is to sit on an acorn and wait; the other way is to climb it.

6. Do not be afraid of taking a chance. Remember that a broken watch is right at least twice a day.

7. The secret of happiness is not in doing what one likes, but in liking what one does.

8. Eliminate from your vocabulary the words, “I don’t think I can” and substitute, “I know I can.”

9. In evaluating a career, put opportunity ahead of security.

10. Remember that success requires half luck and half brains.

#11-20 to follow …

Keys to Success Hospitality Tip of the Week:
Hotel Common Sense Philosophy #7
“The only thing constant in our business today is change. If you do not improve on today’s service delivery, someone else will”
Dr. John Hogan CHE CHA CMHS

Part of the Fifteen Timeless Philosophies in Hospitality
A 2011 Keynote Address and Workshop

KEYS TO SUCCESS is the umbrella title for my 2010-2011 programs, hospitality services and columns. This year’s writings focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

http://www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Consulting Expertise and Research Interest
1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

http://www.HoganHospitality.com
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

Observations on SERVICE #1-10

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote.

I often use quotes in my columns, as reinforcements for a position I have or providing credit to others who provided me with an inspiration or a starting point. I also use quotes in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions.

Below are ten quotes that address the topic of SERVICE.

1. Service Is The Opportunity to Make a Difference in Someone’s Life.

2. “Nobody can make you feel inferior without your consent.” Eleanor Roosevelt

3. The first step toward great SERVICE is…. Willingness

4. If your company has a Mission Statement, memorize it.

5. “Nothing great was ever achieved without Enthusiasm” Ralph Waldo Emerson

6. When you wholeheartedly adopt a “with your heart” attitude and go out with the positive principle, you can do incredible things.

7. Live your life and forget your age.

8. In the real world there are YES and NO.
In SERVICE there are Yes and “May I suggest the following?”

9. Never use the word “impossible” seriously again. Toss it into the verbal wastebasket.

10. “When people talk, listen completely. Most people never listen.” Ernest Hemingway

More to follow …

Keys to Success Hospitality Tip of the Week:
Hotel Common Sense Philosophy #14
“ Use technology to help guests first, the hotel second.
People will always relate to “high touch” in our business.”
Dr. John Hogan CHE CHA CMHS

Part of the Fifteen Timeless Philosophies in Hospitality
A 2011 Keynote Address and Workshop

KEYS TO SUCCESS is the umbrella title for my 2010 programs, hospitality services and columns. This year’s writings will focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

http://www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Consulting Expertise and Research Interest
1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

http://www.HoganHospitality.com
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

A 19th century quote that influenced a 20th Century President

Always do right!

This will gratify some people and astonish the rest.
Mark Twain

This framed quote was one of two personal items kept on the desk of Harry S. Truman