Shared Thoughts from our Master Hospitality Planner and Promotional Calendar

New Year’s Resolutions are one thing…. a calendar of events that provides a road map of operational and marketing reminders is an effective way to keep fresh and current.

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	February 2013
2/17 Review your recruiting resources and find a new one	2/18    Call at least 5 clients this week      Check the condition of all ice machines and  water filters.	2/19   Set-up cross training of at least one person this week- it will motivate them and help everyone	2/20 Review & update your web site,   whether you are branded or independent. You must keep this fresh & current!	2/21 Review all emergency plans regularly with staff. Update quarterly or as needed – document changes	2/22  Change oil and document safety check of hotel vehicles – at least every 60 days or as needed	2/23 Test fire alarm  & check all fire extinguishers- document.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 

Insights from HospitalityEducators.com on Learning, Value and Communication

What we want and need in 2012 in Hospitality : #9-11

It is now May, Month Number 5.

We have blogged the first 8 recommendation of what we need and want earlier in the year, and are pleased to share three additional points for your consideration.

Nine:  A Genuine Commitment to Learning and Professional Development at ALL Levels of the Hospitality Organization. 

This includes opportunities for all associates in the organization who are interested in improving themselves.  This could be language, marketing, certain professional skills, and career development.  If opportunities are only offered to a select few, that organization is likely to be limited.  Look at the example of the staff at any Apple Computer/Technology store and compare that to any competitor you can think of.  Which staff has had the opportunity to learn and develop?  What is happening at your hotel?

 Ten: Boost the value proposition

The peripheral surroundings in the marketplace continue to have a major impact on the hotel and restaurant industries. Being unique (not a cookie cutter) and offering a differentiated product is clearly a major keys for success in these competitive times.

The government issued statistics may try to hint at improvements in performance, productivity and job creation, but the millions of unemployed or underemployed people throughout many developed countries remain staggering.  We must make our business offerings appropriate and relevant with the changing needs and lifestyles of our guests.  We must offer consistently the proper experience at our hotels and restaurants at the prices that our guests can afford to pay and the price they choose to pay.

The online travel agencies are blamed for aggressive discounting, but it is the decision of the individual hotel and restaurant to decide their prices and at what value.  I often write on the danger of our industry becoming a commodity that has no distinction and holds little interest from consumers or others.  Competition will continue to increase in marketing, products and brands.  Some of our clients are business travelers, while others are leisure or social travelers.  Even in good times, many companies will be careful to use hospitality businesses that are fair and pricing inconsistent and experience.

  Eleven: Provide Clearer Communications

We often are frustrated by news bytes of partial information and by politicians’ comments that appear so often to be self-serving.  As business leaders and hoteliers, restaurateurs, and hosts, it is up to us to be clear in our communication to our associates, our suppliers, bankers, our clients and all  we deal with.  This means using the tactics in the first 10 items mentioned above.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Insights from HospitalityEducators.com| What would you do if this happened in your market?

  Guest Columnist Conor Kenny shares insights on business and financial challenges in this You Tube video on one of the world’s most established segments of hospitality – the local pub.  While you may not have a “pub” in the traditional sense of the word, there are many similarities to other services in hospitality.  We felt our global readers would appreciate this unique perspective.

Challenges in Pubs

_________________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Hotels and Hospitality Businesses Must Make Strategic Planning Part of their Every Day Actvities

  Strategic Planning should be PRACTICAL

Peter Drucker introduced the term management by objectives more than 50 years ago.

1. With his approach to strategic planning, options were identified, considered, discussed and executed.
2. Using the SWOT analysis (strengths, weaknesses, opportunities, and threats), hoteliers can actively deal with OTAs, revenue management, asset protection, staff development, competitive marketplaces, and proper market positioning.
3.  Dealing with these and other issues cannot happen by themselves and will require senior management commitment and support.
4. These activities can be blended into manageable activities, including:

•  The full SWOT Analysis
•  Long-Term Vs. Short-Term
• Marketing and Sales Plans
• Budgeting: Focus, Energy, Money
• ROI Improvement: Revenue Growth, Expenses, Business Fundamentals
• Staff Performance: Goal Setting, quarterly reviews, semi-annual feedback, annual appraisals and more

We at HospitalityEducators.com have developed a new Leadership Program that assists organizations to refine their approaches to making their hospitality businesses more successful.

This Leadership development component integrates the tangible and intangible qualities of successful leaders.  Participants will acquire an understanding of leadership styles, roles and the management skills needed to compete in the marketplace.

In my 35+ year career as a hotelier, educator and consultant, I have seen repeated successes of those who take the time to follow this process.  We write on it often, share approaches on our site and know it works.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com asks ” Is Hospitality Still a Place for Entrepreneurs?” Possible Answers from one of the world’s best known successes below

HospitalityEducators.com asks  

“Is Hospitality Still a Place for Entrepreneurs?”

Sir Richard Branson’s Advice for Entrepreneurs

Since Branson founded Virgin 40 years ago, the company has grown from a small record outlet to a global powerhouse, with interests in many diverse industries including travel and hospitality. 

This is one of hundreds of resources available @ HospitalityEducators.com Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. VH35Iz9veM0]

A surprising selection (to some) of the Best Hotel In the World and Observations from HospitalityEducators.com

 Observations from    HospitalityEducators.com on the          “Best Hotel in the World”

We all have preconceived notions of the word “best”.  When defining the “best hotel in the world”, that definition will likely have different connotations for most of us.

Does the “best” have to be part of a brand? Does it need to be in a major city?

Must it have all of the latest in high tech amenities, or does high touch play more of a role?

In these days of instant communication of information, traveler reviews, 3rd party quality assessments and more, identifying the “best” may be a challenge.  Or perhaps not.

 Image: Singita Game Reserves

Travel + Leisure just declared Singita Grumeti Reserves in Tanzania’s Serengeti National Park to be the best hotel in the world.

It received a score of 98.44 out of 100 on a list based on reader surveys.
The hotel, which is made up of two lodges and a tent camp, offers unparalleled luxury in the thick of the wild.

It is located on the migratory route traversed annually by more than a million wildebeest, providing guests with incredible photo opportunities from their bedroom windows.
Despite its remote location, Singita’s guests are treated to five-star service and accommodations.

Rooms in the tents and villas start at around $1,095(54000RS) per person per night; rates include daily game drives, food, and drink.

The top 25 hotels in the world are listed at the end of the article  following the photos – enjoy either below or at

Travel & Leisure Best Hotels in the World

 

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Helping Hotel Owners and Hotels Succeed!

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 website for both brand affiliated and independent hotel owners and managers.

  This site can help you solve your problems now!

Read More 

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3. Join Now Bonus #3 One-on-One Q & A with Dr. John Hogan. CEO and Co-Founder of HospitalityEducators.com
   

 

Top 100 Hotels

Rank	’10	Name	Score
1	-	Singita Grumeti Reserves (Sasakwa Lodge, Sabora Tented Camp, Faru Faru Lodge), Serengeti National Park, Tanzania	98.44
2	-	Singita Sabi Sand (Ebony Lodge, Boulders Lodge, Castleton Camp), Sabi Sand Wildtuin, South Africa	97.95
3	-	Royal Malewane, Kruger Area, South Africa	97.88
4	-	ol Donyo Lodge, Kenya Game Parks	97.71
5	-	Oberoi Udaivilas, Udaipur, India	97.70
6	-	Triple Creek Ranch, Darby, Montana	97.10
7	-	Mandarin Oriental Dhara Dhevi, Chiang Mai, Thailand	97.00
8	-	Oberoi Rajvilas, Jaipur, India	96.92
9	-	Kirawira Luxury Tented Camp, Serengeti National Park, Tanzania	96.71
10	-	Serengeti Migration Camp, Serengeti National Park, Tanzania	96.50
11	-	The Lodge at Kauri Cliffs, North Island, New Zealand	96.25
12	-	Fairmont Mount Kenya Safari Club, Nanyuki, Kenya	95.64
13	-	Posada de Mike Rapu, Explora Rapa Nui, Easter Island	95.47
14	-	Oberoi Amarvilas, Agra, India	95.33
15	-	Nisbet Plantation Beach Club, Nevis	95.24
16	-	La Résidence Phou Vao, Luang Prabang, Laos	95.20
16	-	Four Seasons Resort, Carmelo, Uruguay	95.20		$
18	-	Ngorongoro Crater Lodge, Tanzania	95.14
19	-	Palacio Duhau, Park Hyatt, Buenos Aires	94.97
20	-	Mombo Camp and Little Mombo Camp, Okavango Delta, Botswana	94.82
21	-	Hotel Caruso, Ravello, Italy	94.75
22	-	Little Palm Island Resort & Spa, Little Torch Key, Florida	94.56
23	-	Mandarin Oriental, Bangkok	94.49
24	-	Stafford London by Kempinski , London	94.40
24	-	Blackberry Farm, Walland, Tennessee	94.40

A question from HospitalityEducators.com| How does your hospitality business deliver exceptional service?

How does your hospitality business deliver exceptional service?

 It can be a message, a smile, a gesture or a grand event – enjoy this illustration of team work in delivering memorable and personalized customer service in a commercial from SN Brussels Airlines

 

Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,    John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

SMART MANAGEMENT tips from HospitalityEducators.com

HospitalityEducators.com Founding Associate Dr. Marc Clark Shares Interviewing Tips in SMART MANAGEMENT

Smart Management

Dr. Marc Clark, CHA, CHRE, CHE, CHO

 Pre-Screening Phone Interview Questionnaire

The benefit of conducting a pre-screening phone interview is to save both the interviewer time and the company money. Such questionnaires help identify and qualify employment candidates in order to move them to the next lever of the recruiting process.

Questions should address goals, personal skills, talent, team issues and interest.

IMPORTANT:

• Be inquisitive.
• Ask pointed questions in order to generate specific responses.
• Hone for facts.
•  Look for weak links in information provided.
• Do not assume anything.

Listen 80 percent—Talk 20 percent!

Probing Questions

1. Provide me some facts pertaining to your current work situation:
2. How do your talents, skills, and knowledge fit into our current workplace needs?
3.  Describe the biggest contribution you have made to your workplace. Why do you feel that way?
4. Tell me about a team task you participated in that failed. Where did things go wrong? How did you rectify the situation?
5. Explain your concept of exceeding customer expectations.
6. What is most significant individual accomplishment (award or recognition) you have achieved up to this point in your career?
7.  Describe your strongest internal emotion and what it would bring to our workplace.

Think & Use Your Time Wisely

Quick Fact Finding Checklist
Collect the following information on each accomplishment for validation.

• Discuss accomplishment and specific clarifying example.
• Measure of success—When? Why? Impact? Statistics?
• Collect names of supervisors, direct reports, peers, dates of employment.
• Seek information on business, standards of performance, and quality of leadership.

 If candidate is applying for a management or supervisory position ask:

1.  ”What were the greatest challenges involved in dealing with your assignments?”
2. “Describe the techniques you used to energize, bond and to build pride in your staff or team.”
3. “Why were you chosen for additional leadership responsibilities?”
4.  ”How did you personally drive the business forward and contribute to the business’ bottom line?”
5.  “What have you done in the last year in order to grow personally? Professionally?”
6. “How did you grow or change as a result of this effort?”

Note this information from every candidate:

• Applicant’s Name & Contact Number (Print)
• E-mail Address
• Position Applying For:

• Interviewer:
• Date:

Dr. Marc Clark, CHA, CHRE, CHE, CHO,
 President & CEO at SmartBizzOnLine.com

 Available in the Store at www.HospitalityEducators.com

Using this kind of tool can allow a focused interviewer to listen for inconsistencies or missing information in the resume or CV.  The goal is to find the best match for both candidates and your hospitality business, so be certain to actively listen to the responses and follow up with the most promising candidates.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Guest Columnist@HospitalityEducators.com offers Insights on Contractor v. Employee Definitions

US Department of Labor “Takes on Small Biz” in Hospitality|

The DOL has increased their budget and the number of compliance officers to target small businesses who have individuals classified as contractors v. employees. It seems great to not pay the taxes and the benefits and all of the headaches of having employees but it is a risk because it is illegal. Here is a checklist to see if you are compliant:

1.  Profit or loss. Can the worker make a profit or suffer a loss as a result of the work, aside from the money earned from the project? (This should involve real economic risk-not just the risk of not getting paid.)
2. Investment. Does the worker have an investment in the equipment and facilities used to do the work? (The greater the investment, the more likely independent contractor status.)
3. Works for more than one firm. Does the person work for more than one company at a time? (This tends to indicate independent contractor status, but isn’t conclusive since employees can also work for more than one employer.)
4. Services offered to the general public. Does the worker offer services to the general public?
5. Instructions. Do you have the right to give the worker instructions about when, where, and how to work? (This shows control over the worker.)
6. Training. Do you train the worker to do the job in a particular way? (Independent contractors are already trained.)
7. Integration. Are the worker’s services so important to your business that they have become a necessary part of the business? (This may show that the worker is subject to your control.)
8. Services rendered personally. Must the worker provide the services personally, as opposed to delegating tasks to someone else? (This indicates that you are interested in the methods employed, and not just the results.)
9. Hiring assistants. Do you hire, supervise, and pay the worker’s assistants? (Independent contractors hire and pay their own staff.)
10. Continuing relationship. Is there an ongoing relationship between the worker and yourself? (A relationship can be considered ongoing if services are performed frequently, but irregularly.)
11. Work hours. Do you set the worker’s hours? (Independent contractors are masters of their own time.)
12. Full-time work. Must the worker spend all of his or her time on your job? (Independent contractors choose when and where they will work.)
13. Work done on premises. Must the individual work on your premises, or do you control the route or location where the work must be performed? (Answering no doesn’t by itself mean independent contractor status.)
14. Sequence. Do you have the right to determine the order in which services are performed? (This shows control over the worker)
15.  You will want to mitigate the business risks to avoid fines.

Gary Wheeler, SPHR, GPHR, CCP, CBP

Gary is a business owner, HR Consultant and business coach. Gary is the founder and owner of The Virtual HR Director. The Virtual HR Director is a boutique HR consulting firm which works with large, medium and small organizations, helping them with their human capital solutions.Gary also serves as a senior consultant and facilitator for PRISM International, Inc. PRISM International is a leading provider in delivering diversity, compliance and cultural solutions for Fortune 500 companies.
He is also a board member for The Global Diversity and Inclusion Foundation and is the Chair Person for The Global Diversity and Inclusion Certification Institute.Prior to becoming a business owner in 2004, Gary spent 24-years at United Parcel Service (UPS) working in various assignments that include strategic planning, operations, Industrial Engineering and Human Resources. Gary received a B.S in Human Resources and an MBA from the University of Maryland University College (UMUC). He also holds a Master’s Certificate in Project Management from George Washington University and holds several HR certifications    http://www.linkedin.com/in/thevirtualhrdirector      http://www.linkedin.com/company/the-virtual-hr-director

Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,    John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Reflections on those who have impacted our careers | Natividad Cruz – Sheraton Boston Hotel

Reflections….on those who have impacted our careers

There is one section of HoganHospitality.com that I have begun to  allow me the opportunity to “reflect” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today.

“Our business life is not to get ahead of others,
but to get ahead of ourselves…
to break our own records, to outstrip our yesterdays by our today,
to do our work with more force than ever before.”

Stewart B Johnson
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3.  Natividad Cruz – Sheraton Boston 

After graduation from the Hotel Administration Program at the University of Massachusetts, I accepted a position as a management trainee at was then a 1,000 rooms at the flagship Sheraton Boston.  My assignments included service as day manager in the Falstaff Room (main dining room), housekeeping supervision, night auditor, a wide range of  front office roles, hotel evening and weekend Manager-On-Duty and pool manager.

There was one additional position that perhaps taught me the most, because it was something I had not been prepared for and because it exposed me to very different experiences and people.

My eight months as Executive Steward was challenging and demanding, in that I found myself responsible for 85+ dishwashers, pot cleaners, set-up staff, and stewards. Department responsibilities included cleaning for a huge banquet kitchen, 3 restaurants, 4 lounges, a stand-alone kosher kitchen, silver polishing center, making coffee for literally thousands daily and more.  This was a new experience for me, and the fact that less than 10% of the staff spoke English made the task that much more daunting.

Many of the stewards came from Puerto Rico and were legal residents, but were struggling to support their families on entry level jobs with limited potential for advancement.  Some of the many lessons I learned came from my relationship with an individual named Natividad Cruz. He  started in an hourly position but stood out immediately as someone who wanted to do and be more.  He was slightly older than I and it helped me that he spoke some English, but what I learned from him was an appreciation for others who were trying to survive in unfamiliar territories.  He and I learned together and from each other certain ways to make cultural diversity real.

Natividad was able to see that there might be potential with commitment and after less than 90 days in the department, I was able to break with some organizational “protocol” and promote him to Assistant Executive Steward.  Three months later, he was recognized by the hotel as its first ever EMPLOYEE OF THE MONTH from that department.

I have never forgotten the lessons I learned from this caring person, who shared his values, his culture and his professional friendship.

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Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Professional Development for the Organization and the Individual
2. Customer Service
3. Making Cultural Diversity Real
4. Developing Academic Hospitality programs
5. Medical Lodging Consulting
6. Sales Management and training
7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

This section is included to allow me the opportunity to “reflect” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today.